MARK YOUR CALENDARS!

     Pet Peeves & Problem People

Strategies to Manage Problem People and Prevent Pet Peeve Problems in Your Team or Project

12 PDU's  *  March 7-April 3, 2011*  Asynchronous, on-line

The Cost of Disengaged Employees: Wasted Time & Lost Resources

*  Research by the Halliwells Group, 2006, shows:

  - 40% of the 1600 professional respondents note they waste a “considerable amount of time” or “a lot of time” dealing with problem employees and over 1/3 note this occurs on a weekly or monthly basis.

*  According to Complete Potential, 2006:

   - In the UK, it is estimated 20% of employees are disengaged and cost organizations 37 billion pounds annually

*  In the US, it is estimated that 17% of employees are disengaged, costing organizations $300 billion annually.

Why Does This Program Work?

It appears that we have all worked with “jerks”… people who have a knack for practicing our pet peeves to the fullest. While these problem people and pet peeves are very frustrating (and often demotivating!), they are typically easily remedied with a few strategies and simple reframing. Understanding how to manage these behaviors can decrease frustrations, ineffective communications, and project problems. Tools and skills to manage these issues for a more productive team are also explored in this course.

This is a results driven program, covering not only the “why’s and what’s” but also the “so, now what” elements. Participants will be able to take with them ideas and step by step methods to better manage people problems  and to successfully navigate your team through the project.

How Does This Program Immediately Benefit Your Project and Team?

With all of the challenges for leaders today, managing pet peeves and people problems seems to be one of the most difficult, critical, and time consuming tasks. Have you ever worked with people who seem to cause problems? Do you know what your pet peeves are? Do you know if your behaviors correspond to someone else’s pet peeves? Do you have the tools and ability to manage problem people and prevent pet peeve problems?

• Learn about pet peeves and problem people, how to deal with them and how to prevent them
• Motivate team members and positively handle issues
• Learn important communication skills and how message delivery affect performance, cohesion and results
• Experience the problem solving techniques first hand.
• When people build effective relations they will be more successful and productive!
• Learn to handle difficult people with results in mind
• Skills apply to every level of your organization and may create success in all departments
• Tips to coach feedback for greater results
• Find creative solutions to common workplace and people issues
• Whether on-site or on-line, the material is convenient, useful and results driven.
• Convenient & interactive: log in and complete on a time that works for you!
• A results-oriented training that focuses on immediately useful tools mores so than just offering rich content.
• Skills to take to your team and immediately implement for greater productivity and team understanding.
• Survey results of the most common pet peeves, how to prevent them, and how to recognize if you have them!

• Methods for effective feedback and win-win solutions.

How It Works:  Once you have registered, you will receive an email with the instructions to access the course that begins March 7.  You can respond to the modules at any time convenient for you. Colleagues and Dr. Dawdy will supply thoughts to your post, and you to theirs. It is interactive, convenient, and most importantly: results-oriented! You have any time between March 7 and April 3  to complete the course, but it is highly recommended to block out 2-4 hours each of the four weeks for greatest interaction and course collaboration.  

Register Here

Print or mark this page prior to registration,

as the registration link will take you to our secure Authorize.net payment site.

12 PDU’s   *   $325   *   Asynchronous   *   Log-in and post responses weekly March 7-April 3